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Cancellations & Refunds

Cancellations

Standard Cancellations

  • Full refunds are available for cancellations made 48 hours or more before the scheduled start time.
  • 50% refunds are available for cancellations made between 48 and 24 hours before the scheduled start time.
  • No refunds are provided for cancellations within 24 hours, as the engagement is reserved and prepared.

Same-Day Cancellations & No-Shows

Cancellations on the day of service or failure to appear are treated as no-shows. No-shows receive no refund.

Changes & Rescheduling

  • Changes and rescheduling are subject to availability. Reasonable accommodation is offered with sufficient notice. Last-minute rescheduling requests may be treated as cancellations.
  • Significant flight delays or schedule changes beyond the complimentary waiting window (1 hour) may attract additional hourly charges.

Refunds

Processing

Refunds are returned to the original payment method. The timeline varies by payment provider or bank. Third-party charges, transaction charges already incurred may be deducted.

Exceptional Circumstances

Exceptional circumstances are reviewed on a case-by-case basis at the company's discretion. Consideration is given to the nature of the request, preparation undertaken, and the timing of cancellation.